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 Terms and Conditions

Wedding Videography Standard Terms and Conditions

By reading these terms and conditions you accept them.

This contract is between the Bride and Groom (the “Customer”) and Professional Wedding Video Ltd (the “Company”). Product or Service shall mean any product or service that is provided by the Company to the Customer. The Booking Form plus this page on our website form the basis of your contract with us.

In consideration of the fee paid, The Company agrees to supply the Product(s) or Service(s) to the Customer as detailed in the Booking Form and according to the terms and conditions of this contract. The fee is for agreed Products and/or Services plus any additional travel expenses on your Wedding day and includes an agreed amount copies of your wedding film on DVD (in PAL format).

Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Customer accepts these terms and conditions.

Deposit

All weddings require a non-refundable deposit to secure the booking.

Final Payment

The final balance for the Wedding Filming must be paid no later than three weeks before the event date. Final balances for any filming or other services provided before the Wedding date are due upon completion of these services. If payments are not received by the due date, the Company reserves the right to cancel any booking made with us and/or to withhold all goods until full payment is made. We accept the following means of payment:

Cheque made payable to Mr A Field • Direct bank transfer or payment on the day if agreed

Cancellation / Refund Policy

All booking deposits are non-refundable, regardless of the circumstance of any cancellation by the customer. If the wedding is cancelled at any time prior to the appointed date, and the customer has paid in full, a refund of the total amount less the deposit will be offered. If the wedding is cancelled on the day, and the Company is already on site, a refund of up to 50% of the total package price will be offered. Following completion of the wedding filming, no refund will be offered.

Filming Schedule

Filming will start a minimum of 1 hour before the ceremony unless otherwise agreed. Filming will stop at the pre-agreed finishing time. In the event that celebrations on the day run late, howsoever caused, we will attend until up to 30 minutes after the agreed finishing time, free of charge. After this time, attendance is at the videographers’ discretion and subject to the hourly rates as advised on our pricelist, payable in advance on the day.For the purposes of clarification, we do not film continuously during the day. As such, we ask for a detailed running order in advance, and to be kept abreast of unfolding events on the day.

We would be grateful if you could arrange some food and drink to be provided for our videographers at the reception, as they work a long day.

Camera Positions & Filming Conditions

The Company will make every effort to use the best position for the cameras to film the event however, due to restrictions imposed upon the Company on the day, this may not always be possible. The Customer understands and accepts that the video coverage will be as determined by the videographer’s professional expertise and that no one shot or scene will be deemed more important than another. Special requests from the Customer are not binding instructions, although every effort is made to comply with the Customer’s wishes.

The Company is not responsible for camera or equipment failure for reasons beyond our control, or for the actions of third parties which impact our filming, for example, visual obstruction or camera shake caused by persons. We cannot be held responsible for any detrimental impact on the footage caused by failures or problems with sound or lighting equipment, or the operation thereof, where such equipment is not under our control.

We reserve the right not to use our equipment in any situation (for example inclement weather conditions) which may compromise the safety of either our equipment or our videographers.

It should be noted that filming in low light situations (e.g. small rooms, candlelight, disco/dance areas, evenings and nights outdoors) may impact on the quality of the image captured by the camera. In such situations, the videographers and the editor will do their best to achieve a bright image without significant degradation in image quality (graininess).

The Company cannot guarantee video quality in adverse lighting or weather conditions, or in rooms generating a strong colour tinge to the light which may not be satisfactorily correctable during editing.

We cannot be held responsible for any detrimental impact on the footage caused by locations chosen by the official photographer which may not be well suited to video. Similarly, areas chosen for the formal parts of the day – which are outside of the control of the videographers – may in some venues lead to extreme backlighting or images of high shadow or contrast. Where possible, we will minimise these impacts through our camera positioning.

We cannot be held responsible for any detrimental impact on the film sound caused by the failure of any person to use a microphone when provided , or such interferences/problems as loud ambient noise, crying children, stray sounds on the microphone caused by personal actions, echo or sound-deadening properties of the filming location, or shutter noise from nearby cameras.

The Company will seek to obtain the best source footage for inclusion in segments of the film which require the active participation of attendees at the event, however we cannot be held responsible for any impact on the film caused by a low level of participation. Please note that our videographers attend in a professional capacity and are not obliged to accede to any request to operate cameras or camcorders belonging to any attendees.

Permission to Video

The Customer must obtain permission to film at the appointment location(s) from the relevant authorities, and is responsible for any fees that may be levied by such authorities. The Company will not be responsible for any detrimental impact on the film caused by the refusal to allow two operated cameras to be used at all times, regardless of the time at which such refusal comes about.

Liability

The Company accepts no liability for any loss or damage that may arise from the supply of the product(s) or service(s). In the unlikely event of the Company being unable to supply the product(s) or service(s) as specified in the Order, liability shall be limited to the total invoice value; in the event that the Customer has made a partial payment, to monies already paid by the Customer.

Whilst every care is taken in the handling of the Customer’s property, the Company accepts no responsibility whatsoever for any loss or damage, howsoever caused, or any other loss by unforeseen circumstances whilst they are in the custody of the Company. Liability for such loss or damage will be limited to the replacement cost of the materials or media and in no circumstances will any liability attach to any claim for the value of the content.

Attendance

Whilst we shall make every effort to arrive in a timely manner, the Company cannot be held responsible for any impact on the videographers attendance and timeliness caused by traffic delays, unforeseen illness or incapacity, or technical camera or sound equipment failure. We reserve the right to change the nominated attending videographers at any stage.

Confidentiality

Unless otherwise agreed, the Company will treat any information gained during the supply of the product(s) or service(s) as being private and confidential. Likewise, the Customer shall keep confidential any methodologies and technology used by the Company to supply the product(s) or service(s).

Copyright

Unless otherwise stated in the Order, the Company retains copyright in all their Original Material. Original Material includes video recordings, graphics, soundtracks, printed material and any other design or artwork commissioned by the Customer in relation to the Order. The Customer must ensure that permission is sought for the inclusion of any copyright material they supply to the Company to enable them to deliver the product(s) or service(s).

The Customer must also ensure that permission is sought for the inclusion of any performers or performances, trademarks and locations. The Company retains the right to use this material in its original and edited form as they see fit, unless otherwise agreed in the Order. The Customer agrees to indemnify the Company in the event of any breach of copyright claims being brought against the Company in respect of material supplied by the Customer.

Health & Safety

The Company and Customer will act in accordance with all relevant health and safety requirements in order to provide the product(s) or service(s). We do not normally use additional mains-operated lighting, mains power for cameras or cause trailing cables to be present, but reserve the right to do so.

Right of Assignment

The Company retains the right to assign the supply of the product(s) or service(s) to the Customer to another suitable company should it be unable to complete these terms and conditions.

Whole Agreement

This agreement contains the entire understanding of the parties and supersedes all prior written or verbal agreements or representations. No variation will be binding unless in writing and signed by an authorised representative of the Company.

Basis of law

These Terms and Conditions and any letter and/or contract are governed by the laws of England and Wales.

The Finished DVD

The Company will edit your DVD to the standard of the sample shown prior to booking and shall have final editorial control on the finished product in all cases. The length of the DVD approx 1 hour 20 minutes Our DVD is designed to be viewed by a family audience, and as such we will not include any music containing profane, inappropriate or controversial lyrics or themes. Additionally, we will not include any profane language or gestures that may have been recorded on the Wedding day. Our aim during the formal parts of the day (ceremony, speeches) is to record and present events as they happen. It is not usually possible to ‘fix’ any mistakes or hitches that may occur in such live and unique occasions.

We will provide you with an agreed amount copies of your DVD in PAL format. Further copies of the DVD or further additional services may be ordered separately at a later date. Our DVDs are Standard Definition (SD). We do not support HD-DVD or Blu-Ray as yet, due to the uncertainties of the ‘format war’ and the minimal use of these technologies in the industry. We can ship DVDs to anywhere in the world, and we can also provide DVDs in NTSC format, but at additional cost due to the significant additional editing time involved.

Images used on your DVD sleeve are generated from the footage shot and as such their quality is limited by the inherent resolution used for image capture from video. DVD sleeve design is at our discretion , font changes to the wedding video requested by the Customer are Chargeable.

We do not offer screenings of your film or send out proof copies or incomplete edits for your review or approval. Any alterations to the DVD after completion are at our discretion and may incur additional charges.

As each DVD copy is separately licensed by us through the appropriate authorities, any further duplication not undertaken by the Company is a breach of licensing and copyright laws.

Any post-Wedding options will be invoiced separately as per our pricelist. Payment for any services subsequent to your event must be made in full upon order of such additional services.

The DVD of your event will be ready for postage to you either within 12 weeks of your Wedding Date or within 12 weeks of your providing a music list to us, whichever is the later. Such a timescale excludes any unforeseen illness, incapacity or technical problems within the Company, or force majeure events.

All Music included on the DVD will be chosen personally by you unless otherwise agreed. We cannot be held liable for any delays in supplying the DVD caused by the late supply to the Company of music or other information necessary for the production of the DVD. In the event of delays, customers who provide music in a timely manner will be edited in preference. If we do not receive all such necessary instructions from you within 12 weeks of your wedding date, completion of the DVD will only be within the best timescale achievable.

Any faults with the supplied DVDs must be notified to us within 30 days of receipt. We have an exceptionally low failure rate on DVDs but will be happy to replace any with replicable faults.

Professional Wedding Video Limited